Our Refund Policy

This Refund Policy only applies to fees collected by Us for services provided by Pearl Sky Travel & Tourism LLC. Refunds will be governed by laws of the local country where the services are being rendered. This Policy does not apply to Visa Fees which are paid towards your Visa Application to the country Visa You are applying for. The visa fee will be subject to the refund policy of the respective country you are applying for.

It is important that you read this Refund Policy carefully. You should familiarise yourself with the terms of this Refund Policy, prior to purchasing any goods or services from Pearl Sky Travel & Tourism LLC.

Interpretation

Unless otherwise defined, defined terms in this Refund Policy shall have the meaning given to them earlier in these Terms and Conditions.

“Application”: means a form to be completed by a visa customer or you (as applicable) requesting the provision of Services.

“Service Fees”: mean the fees payable by you for the Services purchased in accordance with the Services Terms and Conditions.

“Issuing Bank”: means the bank who has issued card to you as card holder.

“Refund Eligibility Criteria”: means the criteria set out in the below Section.

“Refund Request Form”: means a form with requested information to initiate a refund which can be completed here or may be obtained from a Visa Application Centre.

“Optional Services”: has the meaning include all value-added services/additional services/Premium Services which are described and offered by us on our Website.

“Services Terms and Conditions”: means the terms and conditions for the use of the payment portal and provision of the Services offered by Pearl Sky Travel & Tourism LLC to their customers.

“Chargeback”: means where a visa customer or you (as applicable) using the online payment portal makes a
complaint to his/her card issuer bank that a transaction is disputed and/or fraudulent.

“Transaction Charges”: means any fees levied by a bank or financial institution upon processing a valid refund request to you or a visa customer (as applicable) which may vary from case to case.

“Us”: means Pearl Sky Travel & Tourism LLC or any party acting on our implicit instructions (with “Our” being construed accordingly).

“You” includes the person requesting and/or purchasing the Services or any party acting on such person’s
instructions (and “Your” shall be construed accordingly).

“Website”: means the Pearl Sky Travel & Tourism LLC website (www.pearlskytravel.com)

“Website Terms and Conditions”: means the terms and conditions applicable to use of the Website set out

General Refund Conditions

This Refund Policy is subject to change by Us and in the event of any amendments, We shall make a suitable announcement on the Website. The changes will apply after We have given notice. If You do not wish to accept the revised policy, You should not continue to use the Services. If You continue to use the Services after the date on which the change comes into effect, your use of the Services indicates your agreement to be bound by the new Refund Policy.
The Visa service Fee and optional service fees shall be refundable only if You have paid for a Service. You may request a refund in accordance with the Refund Eligibility Criteria.

3. All excess payments for visa service fee and optional services will be refunded in full to the customers and there will be no exception to such refunds.

4. All the above will form part of the terms of use of the service and will be available to You to confirm at the time of making payment for these services.

Refund Processing Timeline

You must send the Refund Request Form to Us as instructed above.
Within five (5) working days of receipt of the Refund Request From, We shall contact You to request any further information (if required) and You shall provide such information as soon as reasonably practicable. However, in any event no later than seven (7) working days following such request.
Within seven (7) working days following the receipt of any additional information requested by Us (or where no further information is requested, five (5) working days from receipt of Your Refund Request Form), We shall notify You by e-mail of the decision on whether You are eligible for a refund or not.
Refunds of Service Fees will be processed within fifteen (15) working days from the date of notifying You of the decision.
You will have no recourse to a refund of the Service Fees if we suspect You have, or are, engaged in, or have in any way been involved in, fraudulent or illegal activity on the Website.

Receiving Your Refund

Refunds will be processed by the same method as payment was made for these Services. For example, if payment was made via use of credit or debit card, refund will also be done via the same credit/debit card. If PEARL SKY TRAVEL is unable to process refund by the same mode in which payment has been made, in such case PEARL SKY TRAVEL will notify You, of an alternate mode of payment for processing such refund. In case of payments by debit/credit card, the exact date by which refund amount will be credited in the account of the customer’s bank card shall depend on the bank card issuer but not more than Thirty (30) calendar days.

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